Tritzoi Series Warranties
① If the product is defective within 7 years from the date of purchase, free repair is provided.
7-year warranty: lower mechanical structure (spring)
1-year warranty: four-segment seat plate crack
② In case of damage caused by use, reparation charges will be charged regardless of the warranty period.
Charge range: wood crack, oil retouch
③ Compensation priority for defective products is free to repair first, and if repair is not possible, exchange or refund
is possible in this order.
Excluded From Tritzoi Series Warranties
① Changes due to the material characteristics such as wood grain, shape, or wood spots
② Changes in the surface due to exposure to light or direct sunlight (including discoloration)
③ Spots, scars, and natural wrinkles appear on the leather (cushion products)
④ Normal wear and tear from use and fiber fluff (cushion products)
⑤ Due to the nature of natural materials (wood, leather), the texture or color of the surface can’t be completely identical.
⑥ Damage caused by contact with rubber or similar compound, or contamination of the surface of the veneer, etc. ; Marks from sharp objects or writing instruments, etc.
⑦ NOOGI does not guarantee products that are exposed to extreme environmental conditions or are stored improperly.